1. Overview
At MHZ SYSTEM SOLUTION, we strive to provide high-quality IT solutions and services. This policy outlines our procedures and conditions for returns and refunds.
2. Service-Based Business
As an IT solutions provider, our business model is primarily service-based. Please note the following:
- Custom software development and IT consulting services
- System integration and implementation services
- Technical training and workshop services
- Ongoing support and maintenance services
3. Refund Eligibility
Refunds may be considered under the following circumstances:
- Service cancellation before work begins (full refund minus processing fees)
- Failure to deliver agreed-upon services within specified timeline
- Significant deviation from agreed project specifications
- Technical issues that prevent service delivery
Important Note
No refunds will be provided for:
- Completed work that meets agreed specifications
- Services that have been delivered and accepted by the client
- Change of mind or business circumstances
- Third-party software licenses or components
4. Refund Process
How to Request a Refund
- Contact Us: Send a detailed refund request to mhakim.zakaria@gmail.com
- Provide Details: Include project reference, reason for refund, and supporting documentation
- Review Period: We will review your request within 5-7 business days
- Decision Notification: You will receive a written response with our decision
- Processing: If approved, refunds are processed within 14 business days
5. Partial Refunds
In cases where partial work has been completed:
- Client pays for work completed to date
- Refund amount equals unused portion of payment
- Processing fees may apply (typically 3-5% of refund amount)
- All completed work products remain with the client
6. Cancellation Policy
Project cancellation terms:
- Before Work Begins: Full refund minus processing fees
- During Development: Client pays for work completed, refund for remaining work
- Near Completion: No refund, full payment required
- Written Notice Required: 30 days advance notice for cancellation
7. Dispute Resolution
If you disagree with our refund decision:
- Request a review by senior management
- Provide additional documentation or evidence
- Consider mediation services if needed
- Legal action as last resort (subject to governing law)
8. Processing Time and Methods
Refund processing details:
- Processing Time: 14 business days from approval
- Payment Method: Same method used for original payment
- Bank Transfers: 3-5 additional business days
- Processing Fees: May apply depending on payment method
9. Contact Information
For refund requests or questions about this policy, please contact us at:
MHZ SYSTEM SOLUTION
Address: No 17-1-1A Jalan Medan PB2A, Bandar Baru Bangi, Selangor, Malaysia
Email: mhakim.zakaria@gmail.com
Phone: 60122903143
Refund Requests: Please include "REFUND REQUEST" in the subject line
10. Policy Updates
This policy may be updated periodically. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of updated policies.
Last Updated: April 10, 2026